Customer Service

CALL US
1-888-235-6132

Monday - Friday: 9:00 AM - 6:00 PM CT

Saturdays: 10:00 AM - 5:00 PM CT

FAQ

  • We like to keep it simple - To check out your options, please click here.
  • Please click here to track your order. Follow the simple tracking steps, and be sure to allow up to three business days from the date of your order for tracking information to appear.
  • Please click here to review our return policy.
  • Customers can exchange unworn shoes for a different size and/or color within the same product group of equal or lower price within 30 days. Final Sale items are not eligible. We partner with Happy Returns to offer safe, contactless, and sustainable returns and exchanges. Click here to get started or visit our Returns and Exchanges page for more info and international returns.

  • To better serve our customers, we process and ship orders very quickly.

     

    If you need to cancel your order for any reason, there is a one (1) hour window after the order is placed to cancel orders. Once this window has passed, you can return your order by mail.

     

    View full cancellation instructions

  • To better serve our customers, we process and ship orders very quickly.

     

    If you need to cancel your order for any reason, there is a one (1) hour window after the order is placed to cancel orders. Once this window has passed, you can return your order by mail.

     

    View full cancellation instructions

  • We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if we ran out of stock in an item. In both cases, an email confirmation will be sent with the specific cancellation reason of your order.
  • Yes, Cirusny.com ships internationally to the following countries: Antigua and Barbuda Aruba Australia Austria Bahrain Bangladesh Barbados Belgium Belize Bermuda Bolivia Brazil Brunei Darussalam Bulgaria Cambodia Canada Cayman Islands Chile China Colombia Costa Rica Cyprus Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Germany Gibraltar Greece Grenada Guadeloupe Guatemala Guernsey Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jersey Jordan Kuwait Latvia Liechtenstein Lithuania Luxembourg Macao Maldives Malta Martinique Monaco Montserrat Netherlands New Zealand Nicaragua Norway Oman Pakistan Panama Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Saint Kitts and Nevis Saint Lucia Saudi Arabia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey Turks and Caicos Islands United Arab Emirates United Kingdom
  • For international orders, a Return Authorization must be created prior to returning your shipment to ensure proper credit is given. Please note: (1) Customers have 60 days from the date of purchase to return unworn merchandise. (2) Item(s) must be returned in the original brand box (packaging). (3) The original shipping and handling fees are non- refundable. (4) The costs for BorderFree to forward your order back to our Returns Department in the U.S. will be subtracted from your refund total. Please click here to request a Return Merchandise Authorization (RMA) number and receive return instructions. Be sure to indicate how many boxes you'll be using to return your purchase, as a RMA number is required for each parcel being shipped back to us.
  • International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Pitney Bowes global checkout based on the items you are purchasing and your shipping destination. If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.
  • If you believe your shoes are defective, you have the option to return them to our warehouse for inspection. Please note that we do not offer repair services or replacements parts and we do not guarantee refunds, as our warehouse makes the final determination.

     We request that you send your shoes to the following address:

    Circus by Sam Edelman Nushoe
    8534 Siempre Viva Dr.
    San Diego, CA 92154

    Please print a Defective Product Return Form and follow return instructions. We are unable to offer exchanges for defective product returns. All returns will be subject to refund only. Note: We recommend using a traceable shipping service (UPS or insured U.S. Mail). We are not responsible for lost packages.

  • There could be more than one reason for this-

    1. Some discounts may only be applied to sale-priced items (regular-priced items may be excluded).
    2. Only one promo code can be used per order. The last code you enter will be the one that gets applied.
    3. Promo codes, coupon codes, and gift certificates may not be used on previous orders and may not be redeemed for cash.
    4. Certain items may be excluded from some discounts and promotions. *Refer to the terms and conditions of each offer for specific information.
  • Email: Customer Service Phone: 1.888.235.6132
  • We're always looking for talented content creators that are passionate about pushing the boundaries of fashion. Please email: partnerships@circusbysamedelman.com
  • Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box.